Coverage

Our motors, fabrics, and accessories are covered for 2 years.

After the warranty period, repair costs are minimal, or customers can order replacement parts for a small fee, including packaging and handling charges.

Other Considerations

Warranty resolution, including decisions on repair or replacement, is at the discretion of a Kincmo representative.

For rooms with multiple products, only defective items will be addressed, with efforts to match original specifications.

Products from third-party brands are covered by the warranty provided by the third-party manufacturer, if applicable.

Any visible product damage upon delivery or installation must be reported to Kincmo within 3 days; otherwise, the warranty will be void.

Exclusions

Normal wear and tear, including but not limited to wear, stains, pet damage, exposure to elements (heat, sunlight, wind, water, or moisture), and material discoloration, fading, or deformation over time.

Third-party products are covered under their respective manufacturer’s warranty. Any damage visible at delivery or installation must be reported to Kincmo within 3 days to maintain warranty coverage.

Product malfunctions due to improper installation (unless performed by Kincmo), incorrect operation, modifications by anyone other than a Kincmo representative, misuse, abuse, or damage caused by pets or insects.

Products that exceed Kincmo's size recommendations or do not comply with the specifications in other ways.

Disclaimer

Except for the implied warranties of merchantability and fitness for a particular purpose, no other warranties are provided beyond those explicitly stated in writing. This warranty provides specific legal rights, which may vary by state.

Natural variations in color, texture, or grain of natural products, slight warping of wood products, and natural color changes over time.

Limitation of Liability

Kincmo is not responsible for any loss of profits or other indirect, incidental, consequential, special, or punitive damages. Some state laws may not permit such exclusions or limitations, so these may not apply universally.

Products that exceed Kincmo size recommendations or do not meet the specified requirements.

Warranty Procedure

If you have any questions or concerns about our shipping policy, please contact us at support@kincmo.com. We are always to help!