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Measure Window Depth
Measure the depth of the window frame. If less than 2.2 inches or an obstruction (lever, crank) is present, we recommend choosing outside mount.
Measure Window Width
Order Width = The Smallest Window Width measured at Top, Middle, and Bottom.
Measure Window Height
Order Height = The Highest Window Height measured at Left, Center, and Right.
Note: Order at the exact opening size with no deductions. We'll deduct 1/8 inch (3mm) during production to ensure proper installation.
Measure Window Width
Order Width = Product Width = Window Width + (5" to 6")
Measure Window Height
Order Height = Product Height = Window Height + (5" to 6")
Note: For better coverage, please add 5-6 inches to the width and height based on your window dimensions.
Use a soft microfiber cloth, a feather duster, or a vacuum cleaner with a soft brush attachment (set to low suction) to gently remove dust from the shade surface. For motorized shades, lower the shade fully and clean in a downward direction to avoid damaging the fabric or motor mechanism.
Gently wipe the affected area with a soft cloth dampened with lukewarm, mild soapy water (use a pH-neutral soap). Avoid oversaturating the fabric as excess moisture can damage the motor components or cause fabric discoloration. Blot (do not rub) the spot to lift dirt, then wipe with a clean, damp cloth to remove soap residue.
• Avoid using harsh chemicals, bleach, abrasive cleaners, or high-pressure water on the shade
• Do not immerse the shade or motor components in water
• Clean the motor housing separately with a dry cloth only
• For stubborn stains, test any cleaning solution on an inconspicuous area first
Processing Time: 3–5 business days.
Delivery Time: 3–4 business days.
For details, please refer to our Shipping Policy.
| Kincmo | Other Brands | Department Stores | Specialty Stores | |
|---|---|---|---|---|
| Custom Made |
✓
|
✓
|
✗
|
✓
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| Price | $ | $$ | $$$ | $$$$ |
| Time Cost | < 5 minutes | < 30 minutes |
> Half Day (Travel, On-site Visit & Communication) |
> Half Day (Travel, On-site Visit & Communication) |
| Self-owned Factory & Motor |
✓
|
Majority Lack Own Factory & Motor |
✗
|
✗
|
| Delivery Lead Time | 4-6 Business Days | 9-11 Business Days | > 20-30 Business Days | > 20-30 Business Days |
| Fabric Swatches |
✓
|
✓
|
✗
|
✓
|
| Service Hours | 7 x 24 h | 6 x 11 h | 5 x 8 h | 5 x 8 h |
| Diverse SKUs | 1000+ | 100~200+ | Limited | Limited |
| Shipping Tracking |
✓
|
✓
|
✗
|
✗
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| Size Measurement Support | In-Home Measurement Available |
✗
|
✗
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Store Visit Required |
| Design Consultation Service |
✓
|
✗
|
✗
|
✗
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| Motor & Adopted Technology | Global top-tier motor brand | Unknown brand | Cannot be determined; it varies by brand | Cannot be determined; it varies by brand |
| Motor Noise (dB) | < 28 dB | Unknown | Unknown | Unknown |
| Tech & Stability | Cutting-edge Technology & Superior Stability | Basic Tech, Low Stability & Prone to Malfunctions | Unknown | Unknown |
| Own Matter Server |
✓
|
✗
|
✗
|
✗
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| Connection Troubleshooting & Resolution Capability |
✓
|
✗
|
✗
|
✗
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| After-Sales Support & Solutions | Excellent | Good | Standard | Standard |
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