I’m extremely impressed with Kincmo blinds, but what really stood out to me was their amazing customer service and support.
The blinds themselves are very high quality and look great. Unfortunately, my original blinds didn’t fit because the measurements weren’t correct. Fortunately, I had purchased the sizing insurance, and Kincmo honored it without any hassle and provided replacement blinds at no additional cost. Even better, their team helped me go through the measurement process again to make sure the new blinds were ordered correctly.
Once I received the replacements, their support went above and beyond to help me get everything installed and get the remote programmed properly. In particular, Taki was absolutely fantastic. He was incredibly friendly, knowledgeable, and patient, and he took the time to walk me through everything step by step until I had the blinds installed and the remote working correctly.
Mistakes can happen, but what really matters is how a company handles them. Kincmo handled my situation exceptionally well and made what could have been a frustrating experience into a very positive one.
Great-quality blinds, but even better customer service. I would absolutely recommend Kincmo, and I especially appreciate Taki for his outstanding help!